Basic Rights - Consumers of our services have natural human rights. Among these rights are:
To be aware of their rights.
To be free from abuse, neglect and exploitation.
To choose services and service providers.
To have notice and explanation for service termination.
To own and maintain personal property.
To be informed about the rules of the provider agency and the details of the service provision including any benefit or risk.
To socialize with persons of their choice.
To be free from Corporal Punishment.
To make complaints without fear of negative consequences.
To move freely without restriction.
To dignity, privacy, humane care.
To live as normally as possible while receiving care and treatment.
To treatment, including access to medical care and habilitation, regardless of age or degree of mental illness, developmental disabilities, or substance abuse.
To an individualized written treatment or habilitation plan setting forth a program to maximize the development or restoration of his capabilities.
These basic rights are to be afforded to all consumers of services through ACGH, Inc. except as limited by guardian wishes & Human Rights Committee review and approval or court decisions limiting rights. We take our client's rights seriously and will at all times make every effort to be respectful of our consumers and their rights.
The Right to Grievances - If at any time a consumer of services feels that their rights have been violated they may file a grievance in writing or verbally to the Director or the Executive Director of ACGH, Inc.. A complaint may be made to any employee of ACGH but should be discussed with the Director or Executive Director if resolution can't be achieved. Our clients also have the right to complain to Smoky Mountain Center or the Governor's Council for Persons with Disabilities at 1-800-821-6922.
The Right to Confidentiality - Confidentiality will be strictly observed. No confidential information will be released without your written consent, a court order or in accordance with federal or state law. Disclosure of confidential information may be made without the express written consent of the client in such cases as determined by the Qualified Professional as being necessary in the interest of the consumer in accordance with GS 122C 52-56.
Release without Consent - Confidential information may be disclosed without the consent of the consumer in the following instances:
When a consumer poses an immediate danger to themselves or others
In cases of Emergency Medical Treatment where the consumer may be unable to make sound decisions for themselves
In cases of a court order
In cases of suspected abuse and/or neglect of themselves or others and exploitation
The Right to Understand and Receive a Copy - Consumers are given the opportunity to read and understand their rights and have them explained to them. They shall receive a copy of the form explaining their rights. They further have the right to complain if I they these rights have been violated without fear of negative consequences.